Privacy Policy

1. Introduction

LAVA Freight ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our freight transportation services. Please read this policy carefully. By using our services, you consent to the practices described in this policy.

2. Data Collection — What Information We Collect and How

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name, email address, phone number, and mailing address
• Company name and business information
• Shipment details including origin, destination, and cargo information
• Driver application information including CDL details, employment history, and driving record
• Payment and billing information
• SMS consent preferences when provided via our website forms

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device information and screen resolution
• Cookies and similar tracking technologies

3. Data Usage — How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our freight transportation services
• Process and fulfill shipping requests and quotes
• Communicate with you about your shipments, account, or inquiries
• Send SMS messages when you have provided explicit consent to do so
• Process driver applications and employment-related requests
• Send you marketing communications (with your consent)
• Comply with legal obligations and regulatory requirements
• Protect against fraud and ensure the security of our services
• Analyze website usage to improve user experience

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Third parties who assist us in operating our business, such as payment processors, IT providers, and logistics partners
• Business partners: Carriers, brokers, and shippers involved in fulfilling your shipments
• Legal compliance: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Protection — Measures Taken to Protect Your Data

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encrypted data transmission, secure server infrastructure, and restricted access controls. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and to notify us immediately of any suspected unauthorized use of your account.

6. SMS Communications

Opt-In

You may opt in to receive SMS text messages from LAVA Freight by checking the SMS consent checkbox on our contact or driver application forms. By opting in, you agree to receive messages related to your quote requests, shipment updates, dispatch communications, appointment reminders, billing inquiries, and follow-up messages. Providing consent is entirely voluntary and is not a condition of receiving our services.

Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive from us. You may also contact us directly at info@lavafreight.net or (312) 909-8180 to be removed from our messaging list. After opting out, you will no longer receive SMS messages from LAVA Freight unless you opt back in.

Message Rates & Frequency

Standard message and data rates may apply depending on your mobile carrier's pricing plan. Message frequency may vary depending on the nature of your inquiry or shipment activity.

Help

If you experience any issues with our SMS communications, reply HELP to any message or contact us directly at (312) 909-8180 or info@lavafreight.net.

7. User Rights — Your Rights Regarding Your Personal Data

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications and SMS messaging
• Request a copy of your data in a portable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@lavafreight.net. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Policy Updates — How You Will Be Informed of Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. Any changes will be posted on this page with an updated revision date at the top of the policy. For significant changes, we may also notify you by email or by placing a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Accessibility

This Privacy Policy is publicly accessible at all times via the footer of our website at lavafreight.net/privacy. If you require this policy in an alternative format or have difficulty accessing it, please contact us and we will provide assistance.

13. Contact Information — Privacy-Related Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us: